Returns & Refunds Policy

Last updated: 19 June 2026 · 3 Power Limited trading as Snuggy

We want you to love your Snuggy. If something is not right, here is how we will sort it.

1. Your right to cancel

If you are a consumer in the UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason. This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

After cancelling, you have a further 14 days to return the item to us. This means you have up to 28 days from delivery to send something back under your legal rights.

Nothing in this policy limits or affects these statutory rights.

2. Return eligibility

To be eligible for a return, your item must be:

• Unused and unwashed
• In its original packaging with all tags and accessories included
• Accompanied by your receipt or proof of purchase

Items that have been used, washed, or are not in their original condition are not eligible for return.

3. How to request a return

You can request a return in any of these ways:

• Through your Snuggy customer account at account.snuggy.com
• By clicking the returns link in any of your order emails
• Via our contact form at snuggy.com/pages/contact-us
• By emailing help@snuggy.com with your order name and number

Including photos or any additional information about your return helps us speed up the process.

Please do not send items back before contacting us. Once your return is authorised, we will provide you with the returns address. Items sent without prior authorisation will not be accepted.

4. Return postage

Return postage costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect (see Section 6).

Please use a tracked service and keep your postal receipt. Once you have sent your return, you will need to share your postal receipt with our customer service team so we can track your parcel. Our team will ask for this as part of the returns process. We are not responsible for returns lost in transit where no tracked service was used.

5. Refunds

Our returns are handled by a third-party logistics partner. Once your return has been delivered to our warehouse and confirmed on the courier tracker, we will inspect it and process your refund as soon as possible.

You will receive a confirmation email when your refund has been processed. Depending on your bank or card provider, it may take an additional 3 to 5 business days to appear in your account.

Refunds are issued to your original payment method or as store credit. Please let us know your preference when requesting your return.

If more than 10 business days have passed since you received your refund confirmation and the money has not appeared, please contact us at help@snuggy.com.

6. Faulty, damaged or incorrect items

Please inspect your order when it arrives. If anything is damaged, faulty, or not what you ordered, contact us at help@snuggy.com as soon as possible and ideally within 48 hours of delivery.

Please include photos where possible along with your order number. We will assess the issue and offer an appropriate resolution, which may include a replacement, repair, or refund.

For faulty or incorrect items, we will cover the cost of return postage.

7. Non-returnable items

The following cannot be returned:

• Items marked as final sale at the time of purchase
• Gift cards
• Items that have been used, washed, or are not in their original condition
• Items returned outside the applicable return window without our prior agreement

8. Exchanges

We do not operate a direct exchange system. The quickest way to get a different size or variant is to return the original item and place a new order once your return is accepted.

9. Contact

Any questions about returns? Email help@snuggy.com or use the contact form at snuggy.com/pages/contact-us.