Returns Policy

We are extremely confident that you will love the Snuggy. However if you do not find it suitable for you or your needs you have up to 14 days to return it for a full refund provided that it meets our guidelines. 

RETURN GUIDELINES

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for all order placed after 24th June 2024.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to return?

If you need to return any products ordered, please email our team at help@snuggy.com with your order name and number, as well as the reason for your return.

Alternatively, you can request a return by clicking on Return from the emails we’ve sent to you regarding your order.

Including photos or any additional information is appreciated, as it helps us speed up the process.

Our Customer Service Team will then request a copy of your postal receipt along with answers to a few essential questions regarding your return. This helps us ensure the integrity of our system and prevent misuse.

Returns Address:

Snuggy Returns
4A Buckland Road
Yeovil
Somerset
BA21 5EA

Please note:

• DO NOT RETURN TO ANY OTHER ADDRESS
• Return postage costs are the responsibility of the customer.
• Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@snuggy.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Additionally, we cannot accept returns on final sale items, regular sale items, or gift cards. Please get in touch if you have questions or concerns about your specific item. 

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.